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Return Policy

Return Policy

Last Updated: [29th March, 2025]

At Scholars Store, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help. Please review our return policy below.

Return Eligibility

  • Items must be returned within [5] days of the delivery date.

  • Products must be unused, unworn, and in their original packaging with all tags attached.

  • Digital products, gift cards, and perishable goods are non-refundable.

  • Items purchased on sale or clearance may not be eligible for return.

How to Initiate a Return

To return an item, follow these simple steps:

  1. Contact Us – Email us at scholarsghana1999@gmail.com or call us at 0203508983 with your order details.

  2. Receive Return Authorization – We will provide instructions and a return authorization number.

  3. Ship the Item – Pack the item securely and send it to the return address provided.

  4. Processing – Once received, we will inspect the item and process your refund or exchange within [10] business days.

Refunds

  • Refunds will be issued to the original payment method used during checkout.

  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

  • Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.

Exchanges

  • If you need to exchange an item for a different size or color, please contact us at scholarsghana1999@gmail.com.

  • Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at scholarsghana1999@gmail.com or 0203508983 with photos of the issue. We will arrange for a replacement or refund at no additional cost.

Late or Missing Refunds

If you haven’t received your refund after the processing period, please:

  1. Check your bank account again.

  2. Contact your credit card company (it may take time before your refund is officially posted).

  3. Contact your bank for further assistance.

  4. If you’ve done all of this and still have not received your refund, email us at scholarsghana1999@gmail.com.

Contact Us

For any questions regarding our return policy, feel free to reach out to us:

Thank you for shopping with Scholars Store! We appreciate your business.

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